Privacy
Privacy policy
How we collect, use, store and protect your information, and how you can view it, delete it and close your account.
Last updated: October 30, 2026. This policy explains how WenYi AI (问易AI) collects, uses, stores and protects your information. When you sign in or sign up, you must tick the box to agree to this policy before you can continue.
1. Information we collect
- Account information: your phone number or email address (used for sign-in and verification codes), and your WeChat identifier if you sign in with WeChat; your nickname and avatar (if you provide them); your credit balance and credit transaction history.
- Birth information: the name or form of address, gender, time of birth and place of birth that you enter in your personal info, in saved profiles (命主, the people you create charts for), or when creating a chart. This information is used only for creating charts and readings; if you create a chart for someone else, please obtain their consent first.
- Content of use: the questions you ask, chart parameters and results, your conversations with the AI assistant, AI reading reports, the share links you create, and your feedback on answers.
- Compiled information: to keep later answers coherent, the system automatically compiles conversation summaries, profile notes (key points related to a particular saved profile) and communication preferences from your conversations. This information is used only to answer your own questions.
- Device and security information: IP address, browser type, access time, API call status and error logs, used for security protection, troubleshooting and usage statistics. Server logs do not record your questions, birth information or conversation content.
2. How we use information
- To provide features such as sign-in and authentication, chart calculation, calendar lookups, conversations with the AI assistant, display of your history, and the granting and deduction of credits.
- To keep accounts secure, identify abnormal requests, troubleshoot problems, compile usage statistics, and improve our charting rules and answer quality.
- Where there is a legal basis, for customer support, dispute handling, and responding to regulatory or judicial requirements in accordance with the law.
- We do not use your information for advertising, and we do not sell your personal information.
3. AI models and third-party services
- When you use AI readings or the AI assistant, your question, the necessary chart results and the conversation context are sent to a large language model provider (currently DeepSeek, 深度求索) to generate the answer.
- SMS verification codes are sent through Alibaba Cloud SMS, and email verification codes are sent through an email service provider; if you sign in with WeChat, authorization is completed by Tencent (WeChat Open Platform); if human verification is enabled, the sign-in page loads the Cloudflare Turnstile script; the website is hosted on cloud servers in mainland China.
- These providers receive only the minimum information needed to perform the relevant function. Please do not include sensitive information unrelated to the reading, such as ID card numbers, bank card numbers or passwords, in your questions.
- AI-generated content is labeled "AI-generated content, for reference only" and does not constitute professional advice, such as medical, legal, investment or psychological counseling advice.
4. Where data is stored and how long it is kept
- Data is stored on servers in mainland China. When you access the service from outside mainland China, your information is transferred to mainland China for processing.
- While your account exists, we keep your chart records, conversations, saved profiles and compiled information so that you can view them and continue your conversations at any time.
- After you close your account, the personal content above is deleted; credit transaction records are kept as accounting records (without contact details such as your phone number or email); usage statistics are de-linked from you and stripped of IP addresses.
- Server operation logs are automatically deleted after 60 days. To prevent new-user rewards from being claimed more than once, we keep irreversible digests of the phone numbers, email addresses and WeChat identifiers of closed accounts (the original numbers cannot be recovered from them).
5. Your rights
- View and correct: you can view, modify or delete the related content in your personal info, saved profiles and history.
- Close your account: you can close your account yourself via the avatar at the bottom left → "Account security" → "Delete account" (if you have set a password, you need to enter it; if not, you need to have signed in recently). Closing your account deletes all conversations, chart and reading records, saved profiles and compiled information, and cannot be undone.
- Withdraw consent: you can stop using the service and close your account at any time. If you need to export your data or object to how it is processed, you can contact us by the means listed on the "Contact" page; we will handle your request after verifying your identity.
6. Minors
- This service is intended for adults. Users under 18 should use it only with the consent and accompaniment of a guardian; if we discover that we have collected a minor's information without a guardian's consent, we will delete it as soon as possible.
7. Cookies and local storage
- We only use the cookies necessary to keep you signed in, and save form drafts and interface settings locally in your browser; we do not use third-party advertising or analytics tracking.
8. Security and policy updates
- We protect data with measures such as encryption in transit, access control, permission isolation and log auditing. If a security incident occurs, we will take remedial measures and notify you as required by law.
- When this policy is updated, the new version will be published on this page; material changes will be announced on the site.
If you have questions about this policy or the processing of your personal information, you can contact us by the means listed on the "Contact" page, and we will reply within 15 working days.